Optimizing IT Operations with Site Reliability Engineering

In today’s fast-paced digital world, assuring that systems are highly reliable, scalable, and available is critical to the success of any business. Site Reliability Engineering (SRE) applies software engineering principles to IT operations, automating and improving the reliability, scalability, and efficiency of systems. By focusing on key performance metrics and using data-driven decision-making, SRE bridges the gap between development and operations teams to confirm smooth, uninterrupted service.

Service Level Objectives and Indicators

We define clear SLOs and SLIs for all critical systems to establish measurable goals for system performance and reliability. By tracking these indicators, we confirm that our services consistently meet the reliability standards expected by users.

Automation of Repetitive Tasks

A core principle of SRE is automation. We focus on automating manual operations tasks, such as deployments, scaling, and configuration management, to improve efficiency, reduce errors, and free up resources for more strategic work.

Blameless Post-Mortems

After an incident, we conduct blameless post-mortems to identify what went wrong and implement corrective actions. This culture of learning from failures without assigning blame helps us continuously improve our systems and processes.

Capacity Planning and Scalability

We anticipate future growth by performing thorough capacity planning and assuring that systems can scale smoothly. SRE confirms that resources are used efficiently and that the system can handle increased load without degradation.

Results We Have Delivered to Our Clients

  • Significant operational expense savings achieved through strategic capacity optimization and proactive incident prevention.
  • Increased system capacity to handle higher workloads without additional resource investments.
  • Drastic reduction in service-impacting incidents, boosting system reliability and customer satisfaction.
  • Prevention of multiple critical incidents, safeguarding business continuity and reducing potential financial losses.
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NOC as a Service

NOC Service

We have successfully implemented NOC services for numerous clients, providing around-the-clock support, including weekends and evenings. Our proven approach ensures that your IT systems are constantly monitored and managed effectively. Our experience underscores the importance of 24/7 NOC support and Remote Monitoring Management (RMM) to quickly address issues and maintain smooth operations.

Why 24/7 NOC is Crucial?

NOC plot

The graph highlights the benefits of 24/7 NOC support. In-house NOC coverage often lacks around-the-clock monitoring, with most providing limited schedules. In contrast, outsourced NOC services, like those offered by Tassei Tech, predominantly provide 24x7 support, including evenings and weekends. This confirms continuous monitoring, quicker issue resolution, and improved system efficiency, based on our extensive client experience.

Zero to Hero: Transform your IT Operations in 21 Days

In today’s fast-paced digital landscape, Tassei Tech’s Managed IT Operations deliver 24/7 support, proactive monitoring, NOC services, and incident management to ensure smooth operations and drive business growth. Our proactive IT monitoring prevents issues before they disrupt your operations. For small to medium-sized businesses, our "Zero to Hero" program transforms your IT capabilities in 21 days, utilizing our NOC and RMM expertise.

DevSecOps Engineering

At Tassei Tech, our DevSecOps Engineering services integrate security into every phase of the development lifecycle, fostering collaboration between development, security, and operations teams. By focusing on infrastructure setup, CI/CD pipeline development, and infrastructure management, we help your organization achieve efficiency, scalability, and resilience.

What We Deliver:

Infrastructure Setup

Using tools like Terraform, we create and manage scalable and secure infrastructure as code (IaC), reducing manual effort and ensuring consistency.

CI/CD Pipeline Development

Automating deployment pipelines with security checks at each stage to streamline release cycles while maintaining quality and compliance.

Infrastructure Management

Proactively monitoring and maintaining your infrastructure to reduce Severity 1 incidents, allowing smooth operations and freeing up resources for innovation.

DevOps is the process we use to:

  • Free up internal resources to focus on core business objectives.
  • Drive efficiency through automated, repeatable, and secure processes.
  • Leverage expert technical support to address challenges quickly and effectively.
  • Minimize downtime and resolve issues proactively to maintain high availability.
  • Transfer knowledge and capabilities to help you build high-performing teams.
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Infrastructure as Code (IaC)

Automating the provisioning and management of infrastructure through code, IaC confirms consistency, scalability, and efficiency across the board.

What is IaC?

IaC is the practice of managing and provisioning infrastructure using code, eliminating manual configuration tasks. With IaC, infrastructure specifications are written in configuration files, assuring consistency and easy scalability.

Popular IaC Tools

  • Chef
  • Puppet
  • Terraform
  • Ansible Automation Platform
  • AWS CloudFormation

Why Adopt IaC?

  • Cost Reduction
  • Faster Deployments
  • Consistency Across Environments
  • Eliminate Configuration Drift
  • Improve Infrastructure Scalability

IaC in DevOps

IaC is a core principle of DevOps, helping to align development and operations teams by automating infrastructure provisioning, reducing errors, and confirming consistent environments throughout the deployment lifecycle.

How We Work?

Discovery Call: Review Your System, Free of Charge

Our Discovery Call is the first step in understanding your unique IT needs. With years of experience, we’ll review your current systems, discuss your goals, and identify areas for improvement—all at no cost to you. This free consultation allows us to utilize our expertise to boost solutions that address your specific challenges, ensuring we provide the most effective support from the very start.

Define Requirements: Fixed or Time & Material

After the Discovery Call, we draw on our expertise experience to define your project requirements in detail. Whether your project is best suited to a fixed-price model or a time & material approach, we offer flexible options that align with your budget and timeline. Our expertise ensures that the scope and deliverables are clearly outlined, leading to a transparent and successful project execution.

Define Our Contact Points: Workflow Optimization

Effective communication is key to a successful partnership. With our vast experience, we establish clear contact points for various aspects of the project, including development updates, escalations, and general inquiries. This ensures that you always know who to contact and that any concerns are addressed promptly, keeping your project on track with your expectations.

By completing our program, you’ll gain a thorough understanding of IT operations and the vital role of a dedicated NOC in managing your infrastructure. Our hands-on experience will equip you with the skills and confidence to handle IT operations effectively and obtain sustained success.

Digital Academy

Why businesses need Tassei Managed Services?

By choosing Tassei Tech's Managed IT Operations, you are investing in a resilient, efficient, and secure IT environment that supports your business goals and adapts to your evolving needs. Let us supercharge your IT operations, allowing you to achieve excellence in every aspect of your business.
Optimize IT Resources and Costs
By outsourcing IT management, your teams can focus on innovation. Our services resolve idle resources, optimize IT efficiency, and control costs by providing predictable expenses while reducing the need for costly investments and maintenance.
Proactive Monitoring and Technical Support
Access 24/7 technical support and a dedicated remote monitoring team to confirm your systems run smoothly. Using advanced monitoring tools, we detect and resolve issues early, maintaining smooth operations and minimizing disruptions.
Enhance User Experience
Our proactive IT management approach minimizes disruptions, leading to improved user satisfaction and significantly enhanced team productivity. We confirm that your systems and applications deliver a smooth and reliable experience to all users.

Technologies and Tools

AWS
AWS CloudWatch
AWS
Azure Monitor
AWS
Datadog
AWS
Grafana
AWS
ElasticSearch
AWS
Prometheus
AWS
Atlassian
AWS
PagerDuty